Last updated: 25 August 2026
30-day returns
You have 30 days from the day your order is delivered to request a return. We would rather you run the diffuser for a few weeks and be certain than send it back on day two — you cannot judge a scent product through a screen.
Condition
To be eligible, the item must be in the condition you received it, with all parts, accessories and original packaging. For hygiene and safety reasons, essential oil bottles that have been opened or used cannot be returned unless they arrived faulty or damaged.
How to start a return
Email jackrw08@icloud.com with your order number and the reason for the return. We will reply within one business day with a return authorisation and the return address. Items sent back without contacting us first cannot be accepted.
Return shipping costs
If the item is faulty, damaged, or not what you ordered, we cover return shipping and refund you in full. For change-of-mind returns, return postage is the customer's responsibility.
Damaged or faulty on arrival
Please inspect your order when it arrives. If anything is damaged, defective or incorrect, email us within 7 days with a photo and your order number. We will send a replacement or refund you in full — in most cases without asking you to return anything.
Refunds
Once your return is received and inspected we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a further few days to post it. If more than 15 business days have passed since approval, please contact us.
Cancellations
Orders can be cancelled for a full refund at any time before dispatch. Email us as soon as possible — most orders dispatch within 1–2 business days.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Contact
Email jackrw08@icloud.com. We reply within one business day.